How does results-based accountability work?
A good performance measure gives you and your staff the ability to make changes and see whether those changes improve the agency/division/program’s performance, that is, its ability to improve customers/clients’ quality of life.
Step 1: How much did we do?
First, list the number of clients served. Distinguish different sets of clients as appropriate. Next, list the activities or services the department/division/program performs for its clients. Each activity or service should be listed as a measure. For example, “client casework” becomes “# of cases” or “# of employees conducting case work.”
Step 2: How well did we do it?
For each service or activity listed in the previous step, choose those measures that will tell you if that activity was performed well (or poorly). The measures should be specific. For example, % of clients who leave OIC with certifications.
Step 3: Is anyone better off?
Ask “In what ways are your clients better off as a result of getting the service in question? How would we know, in measurable terms, if they were better off?” Create pairs of measures (# and %) for each answer. Four categories cover most of this territory: skills/knowledge, attitude, behavior, and circumstances (e.g., a client completing classes or a client fully employed). Consider all of these categories in developing measures of whether clients are better off. For example: #/% of OIC graduates who are now employed.
Please use the description above the and this graphic to guide how you fill in the form below.
Please provide a description of an impact story for use on the OIC of South Florida website, in the Annual Report, or other materials. Please include your name and department, as well as detailing who this story is about, some of their personal history, how they came to be connected with OIC, what specific classes they participated in or certifications they received, how their time with OIC has affected their lives, and what they are doing today. Please provide as many specific details as possible.
Limit your response to 200 words.