IT RFP

 

The purpose of this Request for Proposals is to seek qualified companies (herein referred to as “Contractor”) who can provide comprehensive Information Technology (IT) services that support OIC- SFL’s main office and remote workforce.

The ideal contractor will develop and maintain OIC’s IT infrastructure, resolve computer systems and network issues in accordance with industry standards and best practices for IT maintenance and support, provide helpdesk services for end-users, provide daily back-up of data, update software and applications as necessary, and provide suggestions to maintain a secure and productive IT environment.

The successful vendor will be expected to provide remote help desk service calls efficiently, provide on-site service only on an as needed basis, and ensure that there is NO significant computer downtime during normal working hours, generally 8:00AM to 6:00PM, Monday through Friday. The vendor is expected to report on status of technology issues and communicate effectively with OIC staff. 

Download the RFP HERE.

 

OIC IT RFP ADDITIONAL INFORMATION

 

OIC’s remote site in Miami (CareerSource) is using 3 MiFi devices and 6 laptop computers. 
The remote site in Broward (Seagull Academy) is using 2 MiFi devices and 6 laptop computers.  They also have access to a networked printer.
These sites connect to the main office via a VPN.

 The proposal should include all hardware (firewalls, switches, servers, etc.) for the new campus location in Miami. 

Additional software not disclosed during bidders conference: FileMaker Pro and PDMS.

Additional hardware not disclosed during bidders conference:

Physical Servers = 2 (OIC-BRWD-SRV1 & OIC-BRWD-SRV2) both running VMware

OIC-BRWD-SRV1 – DNS Server; Domain Controller; File Server; IIS Server; MSSQL; Print Server

OIC-BRWD-SRV2 – File Server; IIS Server; MSSQL; Windows Terminal Server

Service calls: Average 19 per month

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